It’s no secret that the past couple of years have thrown obstacle after obstacle at all of us. But, we didn’t let that stop our progress. In fact, we are proud to announce that 2021 was our strongest year yet! From investing in emerging technologies to upskilling and growing our global teams to tackling initiatives to support our clients, partners, and communities, we never wavered in being the leader we are.
2021 WAS OUR STRONGEST YEAR Thanks to outstanding performances across the board, our team has overcome challenges at the beginning of the year marked by reduced client spend and struggles to support certain clients with work from home.
Our Digital Business rebounded from the roller coaster of 2020, adding 30 new clients including:
Performance of Customer Operations, Digital, & Markets Business Expansion: Our Analytics business expanded across large accounts, and we welcomed two new clients. Our five key service lines—product data, competitor intelligence, computer-generated imagery (CGI), campaign operations, and customer analytics— have all performed well. The last two even experienced over thirty percent growth in the year. In addition, we grew our markets operations books with a Fortune 500 Financial Services company by transitioning work away from the offshore business unit, and we expanded both onshore and offshore consulting services at two Top 5 Investment Banking Institutions. Client lifestyle and data operations again proved to be our fastest-growing businesses due to increased work for a Top 10 Global Banking Institution and wins in the field of Investment Banking across countries such as the UK, New Zealand, and the USA.
Leading American Prepaid Gift Card & Payments Company
Fortune 500 MRO & OEM Company
25%
Leading American Electrical & Electronics Manufacturing Company
Top 3 Global Watch Company
GROWTH IN REVENUE
Multinational Pharmaceutical & Bio-Technology Company
Top 3 Singaporean Bank
80%
We power your business We combine the best of human and machine intelligence to transform journeys for global Fortune 2000 companies through data & analytics, creative production, and digital marketing at scale and speed, driving the next wave of growth. Our experts pair deep domain knowledge with innovative, blended solutions tailored to client needs to unlock their digital potential and accelerate transformation, delivering better business outcomes.
REVENUE FROM FORTUNE 500 CLIENTS
In-House Proprietary Tools & Platforms
Our Progress in Analytics was Recognized by the Industry
Next-Generation Tools and Data Science Capabilities We have made significant investments in next-generation data science capabilities across tools such as eMatch, Market Mix Modelling, Voice.Ai, and Market360, driving new business.
Best Place for Data Scientists to Work Awarded by Analytics India Magazine
40 Under 40 Data Scientists Awarded by Analytics India Magazine
50 Most Influential Leaders in AI Awarded by Analytics India Magazine
LEADERS QUADRANT Best Data Science Service Providers At Bank of Montreal
WINNER – Core Financial Analytics Program At Bank of Montreal
WINNER – NASSCOM AI Gamechanger By NASSCOM
Throughout our Process Automation service, we saw increased demand across key clients and several Fortune 2000 companies. We experienced success selling services embedding our platforms—notably, Compliance Manager, DocIntel, Merchandiser+, Workforce Manager, and FLUiiD4—and an increasing percentage of our engagements moved towards the managed service model leveraging such tools. As a testament to our success, last year, a growing number of offshore captive organizations asked us to support them with consulting, development, and testing.
Award for Compliance Manager & Theia By CIO100 India
Investing in our Employees, the Environment, & the Community
Our agile business model allowed us to adjust quickly and adapt to the challenges of working from home to provide our clients with the best service possible. We invested in essential tools and connectivity to service clients and protocols to oversee risk management and quality. This helped us process over 70,000 applications, onboard more than 4,000 employees—nearly half of whom were women—and transition new client business with zero client premises meetings.
SKILL OF THE YEAR PROGRAM
CUSTOM TRAINING PROGRAM WITH LEADING PLATFORMS
PROCESSED
VIRTUALLY ONBOARDED
HALF Women ALMOST
70,000+
4000+
Applications
Employees
PARTNERSHIP & SPONSORSHIP PROGRAMS
We consistently focus on training and education. Over the last year, we developed new online training programs and delivered over two million hours of training to our staff across Data Visualization, Robotics, Machine Learning, and Cloud Technologies. We also rolled out our new virtual Rewards, Recognition, and Enablement programs, fit for the new virtual world.
Our Commitment to Corporate Social Responsibility, Sustainability, & Efficiency
Environment Health & Safety — Initiatives Taken
As a firm, we continued our tradition of fiscal conservatism and exited the year with just under USD 100 mm in cash. Our financial prudence remains a great comfort for our clients, as we ensure that we can comfortably withstand unforeseen business circumstances, as adeptly demonstrated during the COVID-19 crisis.
COVID-19 impacted our CSR partners significantly over the year, leading to the closure of schools and workplaces and less funding from sponsors. Our partners showed remarkable resilience in the face of these obstacles by innovating digital channels for training to ensure children continued to be supported. We worked to help in new ways and volunteered over 5,000 hours online. Together, we helped over 20,000 vulnerable individuals through our efforts. At Personiv, we engaged across fifteen community service projects, including installing solar panels at six institutions, delivering computers to ten schools, and providing many ration kits and first aid boxes. We also redoubled our commitment to sustainability. This was aided by the reduction in travel and office use, resulting in a substantial decrease in electricity, water, and materials consumption. With sustained work from home (and the addition of Personiv), we had an opportunity to rationalize our office footprint across the globe, allowing for overall reductions.
Discontinuation of plastic bottles and switch to glass bottles across all locations throughout cafeterias, meeting rooms, and client areas.
Installation of technologically advanced hand dryers with minimal decibel levels to conserve energy and reduce queuing time.
Use of motion sensing light controls in washrooms, meeting rooms, and client areas to conserve energy.
Use of bio blocks to conserve water and curb the use of harmful chemicals during washroom cleaning.
Installation of automated foam dispensers which facilitate water conservation and provide better hygiene standards
Conversion of all manual taps to aerator- equipped censor taps in cafeterias, washrooms, and client areas to conserve water.
Digital Trends
About eClerx
Navigating the Future with Confidence
VERTICALS
OVERVIEW
We have built ourselves into a firm with an enviable portfolio of achievements and attributes thanks to our strong client relationships.
21+ years in business, zero debt
Digital
CLIENTS
CLIENTS
90
23
have been with us for over 5 years
have been with us for over 10 years
Customer Operations
$250M+ revenues
>14,000+ employees globally
Given the rapid changes affecting our clients and the industry at every moment of our journey, it is remarkable that almost 80% of our revenue derives from Fortune 2000 clients. This year, once again, highlighted the importance of cost management, specialization, automation, and the global delivery themes we expect to continue.
Financial Markets
Important Digital Trends in 2022
eClerx Digital Overview
150+
24
>60M CUSTOMERS Analyzing behaviors of clients’ customers annually
30+
Digital Transformation
Data Governance
CLIENTS Supported through digital transformation
COUNTRIES Where our clients are located
LANGUAGES Supported for our clients
CDP Customer Data Platform
Blockchain Applications & The Metaverse
Personalization & Tailored Experiences
15+
$30M+ IMPACT DELIVERED In business efficiencies for our clients
500+
3.5B+ DATA POINTS Processed per month
Cookieless Future & First-Party Data Collection
Upping Collaboration Between IT & Marketing Leaders
INDUSTRIES Analyzed & worked with
ACTIVE PROGRAMS Across multiple industries
We are very well positioned to succeed in these segments with our specialization, increasing global footprint, and our standing as the go-to, innovative, and high- quality partner for our clients. The changes of the past year—some of which may be permanent—helped us demonstrate our nimbleness, innovativeness, and tenacity, and we are very optimistic and confident in the future.
150+
2500+ Digital Services Employees
Local Consultant SMEs
DIGITAL CAPABILITIES
Digital Marketing Optimization
eCommerce Production
Creative Services & Production
Data Management & Operations
CRM/Loyalty Services
Analytics & Insights
Marketplace Optimization
OUR LOCATIONS
ABOUT ECLERX DIGITAL eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, eCommerce/web operations and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. We complement existing capabilities through data analytics and marketing support. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly-skilled and blended resource model. eClerxDigital www.eclerxdigital.com
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